Privacy Policy — From Me To You

Last updated: 1 January 2025 · Governed by the laws of Singapore

The short version: We collect only what we need to run your account. We never sell your data. Your memories belong to you. You can request deletion at any time by emailing hello@frommetoyou.live.

1. Who we are

From Me To You ("we", "us", "our") is a digital legacy platform operated in Singapore. We help individuals record personal messages, letters, photos, voice recordings and video messages to be presented to their loved ones at a farewell ceremony.

For questions about this Privacy Policy, contact us at hello@frommetoyou.live.

2. What personal data we collect

We collect the following personal data when you create an account or use our service:

Name — to personalise your account and vault
Email address — to manage your account and send service-related communications
Phone number — for account verification and support
Content you create — letters, voice recordings, photos and videos you upload to your vault. This content belongs entirely to you.
Trusted contact details — the name and contact information of the person you designate to activate your vault
Payment reference — your email address used as PayNow payment reference (we do not store credit card or bank account numbers)

We do not collect sensitive personal data such as NRIC numbers, passport numbers, or financial account details.

3. How we use your personal data

We use your personal data only for the following purposes:

To create and manage your account
To store and protect the memories in your vault
To communicate with you about your account, payments, and service updates
To activate your farewell presentation when authorised by your trusted contact
To provide customer support
To improve our service based on usage patterns (anonymised data only)

We will not use your personal data for marketing purposes without your explicit consent.

4. How we protect your data

We take the security of your personal data and your vault contents very seriously:

All data is encrypted at rest and in transit using industry-standard TLS encryption
Your vault is private by default — no one can access it without your permission
Only your designated trusted contact can activate your vault, and only when they choose to do so
We use secure, reputable cloud storage providers to store your files
Access to your personal data within our team is strictly limited on a need-to-know basis

5. Sharing your personal data

We do not sell, rent, or trade your personal data to any third parties.

We may share your data only in the following limited circumstances:

Service providers — trusted third-party providers who help us operate our platform (cloud storage, email delivery). They are bound by confidentiality obligations and may not use your data for their own purposes.
Your trusted contact — they will be able to access and activate your vault when the time comes, as you have designated.
Legal requirements — if required by Singapore law, court order, or government authority.

6. Your rights under Singapore's PDPA

Under the Personal Data Protection Act 2012 (PDPA) of Singapore, you have the following rights:

Right of access — you may request a copy of the personal data we hold about you
Right of correction — you may request that we correct any inaccurate personal data
Right of withdrawal — you may withdraw your consent for us to use your personal data at any time
Right of erasure — you may request that we delete your account and all associated data

To exercise any of these rights, please email us at hello@frommetoyou.live. We will respond within 30 days.

Please note that withdrawing consent or requesting erasure will result in the termination of your account and the permanent deletion of your vault and all its contents.

7. Data retention

We retain your personal data and vault contents for as long as your account is active. If you request deletion of your account, we will permanently delete all your personal data and vault contents within 30 days of your request.

If your account is on a free plan and has been inactive for more than 24 months, we may contact you to confirm whether you wish to keep your account active before taking any action.

8. Cookies

We use only essential cookies necessary to operate our service — for example, to keep you logged in to your account. We do not use advertising cookies or tracking cookies.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will notify you by email and update the "Last updated" date at the top of this page. Continued use of our service after notification constitutes acceptance of the updated policy.

Questions about your privacy?

We're happy to help. Email us at hello@frommetoyou.live and we'll respond within 2 business days. Your data privacy matters to us — not just because the law requires it, but because your trust is the foundation of everything we do.