Legal
We take your privacy seriously. This policy explains how we collect, use, and protect your personal data in accordance with Singapore's Personal Data Protection Act (PDPA).
Last updated: 1 January 2025 · Governed by the laws of Singapore
The short version: We collect only what we need to run your account. We never sell your data. Your memories belong to you. You can request deletion at any time by emailing hello@frommetoyou.live.
From Me To You ("we", "us", "our") is a digital legacy platform operated in Singapore. We help individuals record personal messages, letters, photos, voice recordings and video messages to be presented to their loved ones at a farewell ceremony.
For questions about this Privacy Policy, contact us at hello@frommetoyou.live.
We collect the following personal data when you create an account or use our service:
We do not collect sensitive personal data such as NRIC numbers, passport numbers, or financial account details.
We use your personal data only for the following purposes:
We will not use your personal data for marketing purposes without your explicit consent.
We take the security of your personal data and your vault contents very seriously:
We do not sell, rent, or trade your personal data to any third parties.
We may share your data only in the following limited circumstances:
Under the Personal Data Protection Act 2012 (PDPA) of Singapore, you have the following rights:
To exercise any of these rights, please email us at hello@frommetoyou.live. We will respond within 30 days.
Please note that withdrawing consent or requesting erasure will result in the termination of your account and the permanent deletion of your vault and all its contents.
We retain your personal data and vault contents for as long as your account is active. If you request deletion of your account, we will permanently delete all your personal data and vault contents within 30 days of your request.
If your account is on a free plan and has been inactive for more than 24 months, we may contact you to confirm whether you wish to keep your account active before taking any action.
We use only essential cookies necessary to operate our service — for example, to keep you logged in to your account. We do not use advertising cookies or tracking cookies.
We may update this Privacy Policy from time to time. When we do, we will notify you by email and update the "Last updated" date at the top of this page. Continued use of our service after notification constitutes acceptance of the updated policy.
We're happy to help. Email us at hello@frommetoyou.live and we'll respond within 2 business days. Your data privacy matters to us — not just because the law requires it, but because your trust is the foundation of everything we do.